Shipments (Orders placed by phone, FAX or E-mail)
Shipments are generally made by UPS or the United States Postal Service. However, other services are available upon customer request. Please notify us when placing your order if you have special shipping requirements.
Orders under $100.00 may be charged a handling fee of up to $5.00 along with the actual shipping costs. An additional fee will be charged for paper needing to be shipped flat . We do not ship on Saturdays or Sundays.
Shipments (Online orders)
Shipments are generally made by UPS. However, other services are available upon customer request. Please notify us when placing your order if you have special shipping requirements.
The shopping cart will automatically calculate a base rate for your order based on the items that you ordered (by weight).
*Handling may apply for special large size papers, rolls, or supply items (i.e. Slant Board Washing System). The surcharge will either automatically be calculated in your cart or we will directly contact you.
In the case that the order is shipped by envelope or postal (USPS, flat rate, etc), shipping cost difference will be refunded.
Contact us before checking out for actual shipping quotes, questions, and requests.
After checking out, an order confirmation will be sent to the email address provided. Please review the information (shipping address, method, items ordered) right away. Once the order is shipped out from us, any incorrect information given or requested changes will be on the customer's expense.
We gladly ship internationally! The recipient is responsible for all duties and taxes that may be applied in customs.
Please use the customer notes section or contact us with your preferred shipping method. We will email shipping options and prices by request. Otherwise, it will be shipped out and the shipping cost will be charged the credit card used to make the order.
Large size papers & rolls are more limited in international and domestic shipping options, please contact us for more details and quotes.
By request, we can also ship Japanese products directly around the world from Japan by air, please contact us for more details and quotes.
※ Orders placed from US states such as Hawaii or Alaska will have their "Ground" shipment replaced by USPS Priority Mail to ensure speedy and safe delivery; extra charges may apply (in which case, you will be contacted).